SRAOSS, INC.

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Infrastructure & Managed Services

Infrastructure & Managed Services

Infrastructure & Managed Services and Datacenters

Infrastructure Services
SRA offers a complete portfolio of IT Infrastructure services for managing an enterprise systems management landscape. We provide a comprehensive suite of 24x7 advanced infrastructure management services delivered through a combination of automated tools and engineering expertise leveraging our people, processes, partners & technology thus enabling optimization of IT infrastructure. Our Infrastructure solutions provides clients with a seamless, process driven, cost effective approach for delivering end-to-end infrastructure solutions that enhance applications, sub-systems and business processes.

We optimize the IT infrastructure of our clients to deliver key assets governing IT infrastructure namely-strategy, infrastructure management, service management and governance thus enabling customers to reduce the total cost of ownership (TCO) providing faster return on technology investment (ROTI) while improving IT systems performance and customer service levels.

Infrastructure Service Offerings
SRA helps enterprises by assuming complete responsibility for managing their existing IT infrastructure. It enables enterprises to focus on their core businesses by taking over the management of their datacenter operations. We manage the customers IT infrastructure in their existing data center facility or shift the IT infrastructure and operations to SRA's offshore datacenter facility. We have excellent experience in managing the IT infrastructure of several Fortune 1000 companies and ensure a smooth transition of the client's data center operation to SRA with minimum downtime. This is backed by service level agreements that serves the customers interest.

SRA's IT Infrastructure services include:

	Data center management.
	Network management
	Desktop,Server mangement and Help Desk.
	Storage management.
	Security management.
	Business Continuity and Disaster Recovery

Datacenter Management:
We offer a complete spectrum of datacenter management services ranging from technical and change management support to disaster recovery and process optimization. We provide data center management solutions in the areas of infrastructure audit and architecting services, security framework, server and storage, planning and management and security framework.

Network Management:
We offer comprehensive end-to-end networking solutions ranging from Network: audit, consulting, strategy, design, architecture, integration to Total Network outsourcing comprising of remote network management and support services. Our expertise ranges across products from all major vendors like Cisco, Nortel, Lucent, 3COM.

Storage Management:

	NAS/SAN/DAS/back-up solution design and deployment
	Storage and Back-up monitoring & management (both on-site & offshore).
	Storage resource management.
	Disaster recovery and replication

Security Solutions:
SRA's security services range from enhancing the security awareness to security policy design, risk mitigation, security infrastructure development, security integration and training. Some of our security offerings are PKI solutions, Bio-Metrics security, Enterprise Access management solutions, Identity management and Provisioning solutions, Vulnerability assessments, Incident handling services.

Desktop & Server Management services:
Our desktop and server services align your systems with business goals-these services are focused on centralizing systems management, consolidated systems, reducing data fragmentation and standardizing processes. Our deliverables include:

	Operating systems administration
	Performance monitoring and tuning using Unicenter TNG, HP Openview, Solistice and Synon
	Configuration management
	Desktop Migration, Thin Client
	Desktop productivity tools (Collaboration product, Open Office interface libraries, Client remote management)
	Storage solutions management
	Management of upgrades and patches

Help Desk Applications:
SRA provides the design, set-up and management of help-desk facilities for handling user requests pertaining to desktops/application/facilities/products.

Mainframe/Legacy management services:
We have proven expertise in managing mainframe infrastructure by providing qualified and experienced resources and skills for SLA driven infrastructure services on IBM S/390 mainframe.

Offerings include:

	Operations support for MVS/ESA/OS 390 operating systems environment.
	Systems administration & programming support
	Database administration and management for DB2, IMS
	Transaction system support for CICS
	Enterprise Management on Unicenter TNG & Tivoli

NOC solutions:

	Well experienced in Service delivery and Service level management and proactive management of customer network under ITIL Frameworks
	Functional aspects of NOC services offered include
		Device Initialization (Order Processing)
		Active Monitoring (Resource Provisioning stage-Service Config and Activation)
		Incident Management (Post Resource Provisioning, reporting & tracking)
		Change Management, reporting and tracking
		Problem Management, tracking and reporting
		Performance Management
		Inventory and Configuration management
	Extensive experience of different components of the Network lifecycle including optimization of Networks
	Proactive Model aims at addressing following network operational and maintenance aspects: Model (Plan), Discover, Track, Respond
	Aims at improving overall efficiency and availbility to the end customer

Business Continuity and Disaster Recovery services:
SRA offers secure business continuity plans to cater for natural calamities and other disasters. It also has strong processes in place to manage different business risks. The various business risks planned for are Business As Usual (BAU), Business Continuity Planning( BCP) and comprehensive Disaster Recovery plans to enable quickly restoring and restarting of services for the customer.